Refund & Cancellation Policy

Last Updated: 09 September 2026

This Refund & Cancellation Policy applies to vendor membership payments made on Clubuz.com, operated by Maamun Business India Private Limited, Karnataka, India.

1. Membership Fee

The applicable vendor membership fee is shown on the payment page before you complete the payment. The membership price may change from time to time, and the amount paid will be shown in your payment receipt.

2. Cancellation Before Activation

A vendor may request cancellation before the membership is activated or before membership benefits are used. Please send the request to us with the registered email address, phone number, payment ID and reason for cancellation.

3. Eligible Refund Situations

A refund may be considered in the following situations:

• Duplicate payment for the same membership
• Payment was debited but the membership was not created or activated
• Payment was received but Clubuz is unable to provide the applicable membership service
• Cancellation is requested and approved before activation or use of membership benefits

4. Non-Refundable Situations

Once a membership is activated, a vendor listing is published, or membership benefits have been used, the membership fee is generally non-refundable. Refunds are not normally available for a change of mind, failure to provide accurate vendor information, policy violations, suspension due to incorrect information or services already provided.

5. Failed or Pending Payments

If your bank account is debited but Clubuz shows the payment as failed or pending, please share the payment ID with us. We will verify the transaction with Razorpay. If the payment is not successfully received by Clubuz, the amount will normally be returned through the original payment method according to the payment provider's processing timeline.

6. Refund Process and Timeline

Approved refunds will be initiated through Razorpay to the original payment method. After the refund is initiated, the amount may take approximately 5–7 business days to appear, depending on the bank or payment provider.

We may request additional information to verify the payment and prevent fraudulent refund requests.

7. How to Request a Refund or Cancellation

Email your request to ma.shringeri@gmail.com with:

• Vendor or business name
• Registered phone number and email address
• Razorpay payment ID or order ID
• Reason for the request

8. Contact Us

For refund or cancellation support, contact us:

Email: ma.shringeri@gmail.com
Phone: 9481624565
Business: Maamun Business India Private Limited
Location: Karnataka, India